Mor Furniture For Less
Mor Furniture For Less Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mor Furniture For Less has 1.8 star rating based on 172 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Friendly staff, Product variety, Sectional style and price.
Cons: Poor quality of furniture, Delivery customer service, Dishonest customer service agents.Recent recommendations regarding this business are as follows: "Shop anywhere else and avoid the hassle.", "The warranty is awsome!", "Go to Jerome’s furniture store, they are present if you need them and they keep their promise with communication!", "I will let u know as soon I see this is corrected", "Buyer beware they will not stand behind their product or warranty".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mor Furniture For Less has 1.8 star rating based on 172 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Friendly staff, Product variety, Sectional style and price.
Cons: Poor quality of furniture, Delivery customer service, Dishonest customer service agents.Recent recommendations regarding this business are as follows: "Shop anywhere else and avoid the hassle.", "The warranty is awsome!", "Go to Jerome’s furniture store, they are present if you need them and they keep their promise with communication!", "I will let u know as soon I see this is corrected", "Buyer beware they will not stand behind their product or warranty".
Most users want Mor Furniture For Less to offer a solution to their issues.
Consumers are not pleased with Reliability and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Glendale, ArizonaExtrememly disappointed in bait and switch approach
My experience with Mor Furniture has been extremely disappointing. Their slogan, "More Furniture for Less," is deceptive because you end up getting less in terms of customer service, empathy, and accountability.
They misinform their customers, lack communication with their corporate site and warranty partners, and exhibit numerous other issues.
In March 2021, my wife and I made a significant purchase of over $4,200 to furnish our new home. We also opted for a 4-Year safeguard protection plan for the furniture, which the sales rep, Lisa Peck, assured us would cover any issues for an additional 4 years after the manufacturer's warranty expired. We specifically purchased Power Lift chairs for my disabled mother, who needed assistance due to her upcoming hip surgery and reliance on a walker. The warranty played a crucial role in our decision.
Two years later, one of the chairs required repair.
We contacted the warranty company, HHC USA Corp/Moto Motion, and provided all the necessary information, including the receipt. Donna Worthey, the representative I spoke with, mentioned that a technician would inspect the chair once the motor parts arrived. The technician arrived on May 13, 2022, and identified multiple issues, including a bent mechanism and a tear in the fabric caused by the bending. He assured us that he would request the necessary replacement parts for the repair.
However, the situation took a frustrating turn.
Ten days later, on May 23, 2023, Donna Worthey claimed she hadn't received a copy of the receipt and Furniture Protection Plan, which I had previously sent. I promptly emailed her the screenshots and confirmed receipt with her over the phone. After reviewing the notes, she informed me that the warranty company refused to ship the repair items, claiming it would cost them more to fix the chair than its worth. She then proposed issuing a credit for the chair instead of repairing it, which made no sense given our original intention of purchasing the warranty to ensure my mother's needs were met.
Despite my objections, she maintained that I should take the matter up with the store.
I expressed my dissatisfaction and requested information about the credited amount and when someone would contact me. Unfortunately, she provided no concrete answers, leaving me frustrated and forced to deal with Mor Furniture. On the same day, Ms. Worthey emailed me confirming the credit request approval and informed me that the store would get in touch with me.
However, I didn't receive any communication from the store, so on May 26, 2023, I reached out to Ms.
Worthey again via email. She confirmed that the corporate office would be the one to contact me. I also attempted to contact the corporate office directly but was met with limited assistance. Despite explaining the situation to Geovanna, she couldn't find any information in their systems and promised to email Ms.
Worthey for clarification. Unfortunately, I never received a response from Geovanna.
Finally, on May 30, 2023, Ms. Worthey responded via email, reiterating that I should speak to the corporate store about the credit. I conveyed my conversation with Geovanna and expressed my disappointment with both companies' lack of accountability.
I accused them of engaging in a bait-and-switch tactic to sell the warranty, and I emphasized my unhappiness with the outcome. I informed Ms. Worthey that I would be visiting the store and reaching out again if necessary.
On June 1, 2023, I received a call from Geovanna, and I returned her call. She informed me that she could see the credit for the chair in their system, equal to the original price paid.
However, she suggested that I go to the store to explore their limited selection and use the credit for alternative furniture if I couldn't find a suitable chair for my mother. I reiterated my desire to have the chair replaced, but Geovanna insisted that the store couldn't control the warranty company's actions. Frustrated by the lack of options, I reluctantly agreed to visit the store.
On June 2, 2023, my mother and I visited the store and found their selection of power lift chairs to be very limited. As a result, she decided against purchasing a chair from Mor Furniture.
Later that evening, my wife and I returned to the store and, out of desperation, found two chairs that matched the store credit value. We worked with Tim, the manager who assisted us earlier, and when we were about to schedule the pickup, he unexpectedly mentioned returning the damaged chair to obtain the credit. Despite showing him the emails where this option wasn't mentioned, he insisted on emailing Geovanna for clarification, which was pointless since it was after business hours.
This entire experience has left me frustrated and disappointed. I spoke to three different individuals - a manager, someone from the corporate office, and a representative from the warranty company - but none of them reassured me or showed any empathy for my situation.
As a manager myself, I find it appalling that no one took responsibility or offered a reasonable solution.
In conclusion, I strongly advise against buying furniture from Mor Furniture or purchasing a warranty from HHC USA Corp/Moto Motion. These companies prioritize making the sale over customer care and accountability.
- See review bait and switch and no integrity
Preferred solution: my chair to be repaired at no cost to me like I was promised by the sales rep originally.
User's recommendation: Shop anywhere else and avoid the hassle.
One of our cushions is collapsed
User's recommendation: The warranty is awsome!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Perris, California0 lack of communication, horrible customer service, no manager communication 0 customer appreciation when calling to get a delivery confirmation dates after your delivery date was missed. Lack of pro
User's recommendation: Go to Jerome’s furniture store, they are present if you need them and they keep their promise with communication!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Salem, OregonMattress press on one side
- Salesman nick was very good
- Delivery customer service
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Phoenix, ArizonaUnsatisfied
Preferred solution: Exchange for total amount of loan finance
User's recommendation: I will let u know as soon I see this is corrected
Lack of communication!
Dissatisfied
Haven't received order keep getting tossed around
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Phoenix, ArizonaPoor Customer Service
Do not buy from Mor Furniture. I purchased a Serta mattress about 6 years ago.
It has a 25 year warranty on it and it is beginning to sag. I have a spring that presses into my hip every night. I contacted Serta and they directed me to Mor Furniture for warranty problems. After filing a complaint, they send this 3rd party group called Integrated Bedding Group to your home to look at the mattress.
This company advised no action and recommended the mattress be placed on a frame. The mattress sits on wooden slots. The tag on the mattress clearly states This mattress is intended to be used without a foundation or with foundations(s) - 1/NFR/ERS-1. Mor Furniture hires these people to come to your home and obviously pays them to find in their favor to prevent them from having to cover the warranty.
This company is not doing it for free. The mattress has visible waves from where the 2 people sleep. It can be seen from across the room. You cannot tell me this mattress is not defective.
I was told I could file another complaint in 30 days. Why? So they can send the same company out again to give Mor an excuse not to cover it again? Simply put, do not buy from Mor Furniture.
Go directly to the manufacturer and purchase it there. You may have better luck covering the warranty.
Preferred solution: Exchange
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Marcos, CaliforniaNo answer by warranty on sofa electronics and fabric failures
Preferred solution: Let the company propose a solution
User's recommendation: Buyer beware they will not stand behind their product or warranty
The manager at the Gilbert & Pecos location was extremely rude and unhelpful
Have not deliver my bed
- Corporate office attitude
- Delivery person had attitude
Preferred solution: Deliver product or service ordered
User's recommendation: They are not of their word
Customer call
Damaged furniture
Preferred solution: Just to be fixed
User's recommendation: Chair damaged
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo customer service. You cannot talk to a real person. You are asked to text or email which never is responded to. I am an hour away....I have to drive there to inquire where my recliner is? But elsew
Preferred solution: Apology
User's recommendation: Buy elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Portland, OregonPick up your phone
- Dishonest customer service agents
- Dont answer phones
Preferred solution: Let the company propose a solution
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