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Bought furniture in April 2012 (Living room set, dining room set) I will go piece of furniture by piece of furniture. In Feb 2013 my leather couch started to lean.

Repair man came out and said it was a mechanical issue. Couch was replaced soon after. I went to the showroom and they did not have any couches that were in my price range so I paid extra for the replacement couch and another delivery fee was charged. Now it is August 2014 and my replacement couch is coming apart at the seams.

I called customer service (Mimi) and emailed pictures. I was told that it is normal wear and tear. I explained that it was not normal (I researched and have a 10 year old leather couch down stairs that is not ripping at the seams). I was then told there is nothing they can do because it is normal for their furniture to do this.

Maybe fading or ripping in one place may be normal but in numerous places ripping at the seams. It is not normal! Coffee/Game table had a mechanical issue in December 2013. I called CS who sent repair man.

Repair man said table had to be replaced. After numerous phone calls (excuse after excuse) and a visit to the store my table was replaced in May 2014 (yes it took 5 months). Now it is 3 months later and my replacement table is stuck in the up position and will not go down. They are supposed to deliver a new table today 8/22.

I still had faith in this company so in June 2014 I purchased a recliner. Called Customer service because I am nervous about it falling apart and want to return it since it is under 30 days. I was told I am not able to return it because they have no returns on any furniture. I have been through 2 couches, 2 tables and this is not even getting into the fact that my laminate on my side table (storage) tops have been peeling from month 1.

This is also not mentioning that the delivery guy wanted to deliver my first set of furniture at midnight on a Sunday/Monday.

I have 3 young kids. HORRIBLE PRODUCTS AND HORRIBLE CUSTOMER SERVICE!!!

Reason of review: Damaged or defective.

Monetary Loss: $1300.

Location: Spokane, Washington

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