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Mor furniture's motto should be 'Mor furniture, less of everything'! I am sharing my sad story as a heads up for everybody considering this store for their business.

The story started when we bought a sectional and a sofa on 7/18/17. In all honesty, the buying experience was great (that's why I am giving them 1 star). The salesman (Andrey) was very helpful and made it quite seamless. We opted for the paid delivery and installation service ($79.99) which included delivery, installation, and cleanup.

We then agreed on a delivery date (7/20/17) and waited on their confirmation message the next day. We got the confirmation message at 8 am on 7/19/17 confirming delivery on 7/20/17 from 4-8 pm. To prepare, me and my husband both took a half a day off on 7/20/17 (with difficulty due to the short notice) to clean up and clear the space where the new furniture would be installed and to be there when the delivery team arrives to do the installation. We hired a nanny for our daughter to pick her up from day camp because delivery time conflicts with her pick up time.

We also booked a day camp for the dog to make sure installers could work easily without interruption. Needless to say, those all cost us an additional $150, but we wanted to make sure things went smoothly. On 7/20/17, we got a call at 2:40 pm from the driver of the delivery team saying they're on their way and got 15 more minutes! We were still preparing the place given that the agreed time was an hour away.

So, we simply stated this to the driver and asked him not to come in before 4 pm as agreed. He just hung up on us! 15 minutes later at 3 pm, he still came over even though we told him we won't be ready before 4 pm. Again we said we aren't yet ready for delivery and that they should come back between 4 and 8 pm.

At this point, the driver started yelling saying "I came already and you refused delivery. You now call customer service and reschedule to another day if you want your furniture delivered' and then he went in the car and left, he didn't even wait for us to answer him! A few minutes later, a customer service representative called us saying the driver said you refused delivery and were rude to him! So we explained what happened and the fact that he came earlier than the time agreed upon even though we told him we won't be ready at the time and moreover he was the rude one hanging up on us and leaving us mid-sentence!

We asked that we get an apology and for the delivery to happen at 4 pm as planned. He said he'll go talk to driver and get back to us. He came back saying the driver says we're rude and he refuses to service us. Our only option is to reschedule to another day!

So basically we had to be punished for demanding a basic level of respect for our time. Given that, we refused to reschedule and insisted on delivery to happen as planned. They simply said there's nothing we can do! At this point we decided with this level of service, they really didn't deserve our business.

We cancelled the whole order and they were completely fine with it! They didn't even attempt to preserve the sale by maybe offering to waive delivery charge for their mistake!

They didn't even acknowledge the fact that they made a mistake or that their driver was rude! A word of advise, avoid this unprofessional store and save yourself the money and effort.

Reason of review: Poor customer service.

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