0 comments

Summery:

Sells Defective Merchandise.

Sells Merchandise that may be Hazardous to Human Health.

Fails to Communicate to Customers after Reporting Problems.

Fails to Remedy even Serious Issues with Merchandise.

Details:

I purchased a love seat/recliner at the MOR Furniture store in Bakersfield California and recently contacted the company regarding the disintegration of the threads in the fabric after zero use.

The fabric that separates the Corduroy like-raised pile is disintegrating into almost airborne size particles which could be hazardous if inhaled. The larger particles are sharp enough to puncture the skin.

I sent an email to MOR and contacted the San Diego office by phone on 3/9 and spoke to a Representative named "Oscar" who asked me to send photos and said he would follow-up upon receiving them.

No follow up from Oscar or anyone else by phone or email. I sent another email to Oscar on 3/14 with no response. I called MOR in San Diego on 3/18 and spoke to a person by the name of "Hyman" who claimed to be a supervisor. He looked over the pictures and emails sent to Oscar and decided he would call the General Manager at the Bakersfield store and see what they wanted to do rather than making a decision at the corporate level. I received a call back from Hyman stating that because the furniture was sold "AS-IS," MOR is declining to credit, exchange, or refund regardless of the serious nature of the problem.

So, my advice, DO NOT BUY ANYTHING from this company. They will eventually be driven out of business like customers finally did to Levitz Furniture after years of consumer abuse.

I plan to send the photos and the story to the proper Local, State and Federal agencies e.g. Consumer Protection, etc. for them to follow up. I think the local Bakersfield News service might like some samples of the particles.

Hope this posting helps others.

Had an Experience with Mor Furniture For Less?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Mor Furniture For Less - Mor furniture is of cheap quality and has poor customer service Mor Furniture For Less "I bought mor furniture some 2 years back and their salesman sold me extended warranties saying any rip/tear would be covered. Now my furniture is tearing apart because of it's..." Read more Mor Furniture For Less - Plywood Bed Mor Furniture For Less "I bought a bedroom set for my granddaughter. The sales person said it was real wood. The other night my granddaught set up in the bed the top part fell..." Read more Mor Furniture For Less - Delivery Service Review from Merced, California Mor Furniture For Less "I bought a nice furniture set, dining table, and bed frame. Spent around almost $5000. When it was deliver the foot board wasn't fitting correctly. Poor job assembling it. Then..." Read more Ashley Furniture - Durablend Peeling Ashley Furniture "My husband and I purchased a sectional from Ashley and as the others have stated, the Durablend started peeling. The salesperson had also told us that Durablend was more durable..." Read more Ryan Homes - Poor workmanship Ryan Homes "Reason 1000 why you should never buy a home built by Dan Ryan. Had a pipe burst in the kitchen and when the corner cabinet was removed this what we..." Read more Keystone Rv - Very Disappointed - Won't buy another! Keystone Rv "Keystone builds a very nice looking product. Unfortunately they source poor quality accessories and then don't stand behind them. In addition, the build quality is on the surface only. one..." Read more Ericdress -  Color Blind Ericdress "I ordered a formal burgundy dress that they had on their website. I ordered it the end of August but they did ship it in time for my event but..." Read more Reroof America - Disgusted with their workmanship Reroof America "Reroof America put on a new roof in August 2005. In 2008 when I started having leaks they told me they weren't responsible for workmanship after one year. I have..." Read more