Our experience in the showroom was excellent. We were able to find a very nice bedroom set for a good price. We were scheduled for delivery and they only showed up with the bed; everything else was apparently on back order.
When the delivery company (Mor contracts to a delivery company, who contracts the work out to delivery drivers and movers) delivered the bed, they bumped the frame into the rear driver side vent window on my wife's car. They didn't say anything and I was outside doing yard work, so I could see them walking right by the car 4-5 times back and forth bringing large bed frame parts in.
After 6 days of trying to get our $273 repair bill paid for, we are left with this:
1) It isn't Mor's problem because they contract the work out.
2) It isn't the contracted delivery company's problem because the contracted delivery people say they didn't even walk near the car and "didn't do it" (physically impossible to make it to the front door without passing the driver side closely... and I was outside watching them walk right by the car multiple times).
3) Our only option is "to file a police report or try to take the delivery people to small claims court".
4) I canceled the rest of our furniture (they lost over a thousand dollars in sales because of a $273 window), and found out that we cannot return the bed because "we have no return policy"..... WHAT?! NO RETURNS AT ALL FOR ANY REASON?!
So, here I sit with a bed I cannot return, canceled furniture order, fuming from quite possibly the most rude, unhelpful, lazy customer service I've ever experienced, and a $273 bill for my wife's window... before tint.
DO NOT BUY FROM MOR! I'm pretty sure they're trying to break the record for worst customer service ever.
More Review Details
|Style and Design|
|Exchange, Refund and Cancellation Policy|
|Diversity of Products or Services|
|Value for money|
|Product or Service Quality|
|Advertised vs Delivered|
- Reason of review:
- Problem with delivery
- Product or service
- Mor Furniture For Less Bed
- Review category
- Furniture and Decor
You May Also Like
- "I purchased a sectional from u last yr and had to have replaced 4 times now someone come out n have new rocking love seat replaced a ND needs it..."
- "my mattress isn't even a yr old !! between 2 to 3 months of buying this mattress it becomes a big puff of air in the middle an sinkholes..."
- "MOR Furniture is about the same or worse than IKEA furniture, matter of fact I think IKEA's stuff is better!!! I purchased a queen size mattress, box spring, sleigh..."
- "i have defective pool filter system bottom and top filter cracked from a manufacture defect since day one purchased. i have called Jandy pools and manufacture reps..."
- "I know I didn't pay for tracking but I would like to be contacted by the company I've been calling I've been sending the little contact tickets and I don't..."
- "My wife and I have between us 11 kids 4 grand kids and a handfull of niece and nephew's. They all insist on the latest fashion, and grow out..."
- "Instant Bulk SMTP Instant Bulk SMTP is an outgoing email service that will allow you to send emails from your email address either you have your own software or you don’t..."
- " I bought a brand-new Turbo razor from Bert's first trip out and had a crankcase seal leaking took it in the service department everybody said oh yeah will take..."
- "The reason for this message today is that I ordered my food through the drive thru jack in the box on sepulveda and border. We finished the small ice coffee..."