We purchased the Galaxy Chocolate (leather) couches about 5 years ago. They were fine for about one year.
We also purchase the protection warranty. The couches started cracking for three months and started peeling, only two of the sectionals. We contacted the warranty and the said it was due to wear and tear. So my husband went to the store and they told him that it could have been that the couches were defective, so they gave him two sectionals at coast.
Now we have 8 pieces and all of them have been peeling. None of the pieces lasted more than two years. They are so bad that when we sit on them we have pieces of bonded leather on our back. The sad thing is that they are still selling.
When we talked to them at the store they tell you that they have never heard any complains. We used to love the store because they have a nice selection but we would never buy from them again. My husband's job requires to go people's houses and he has seen the same couches in two different homes and they had the same problem.
These couches are still being advertised and when we tried to write a review, it will not allow you. It is a shame that we paid all that money for poor quality when we were told they were excellent quality.
This reviewer shared experience about warranty issue and wants this business to read this review and look into the issue (if any). rventura is overall dissatisfied with Mor Furniture For Less and uploaded a picture. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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