Customer service
Product or Service Quality
Value for money

We have an older Osborne Soft with retractable footrests. The right hand foot rest control handle broke, but the rest of the soft is still quite serviceable.

However I have spent considerable time and effort in contacting both Mor and the supplier, who is still in business. First I tried email to both parties and both were ignored. Finally, after going thru one of the most onerous so called automated phone systems I finally got to talk with a human. She was quite pleasant, but the bottom line is they don't keep parts for older sofas and offered no alternatives.

I assume they want me to throw the sofa away and purchase another one from them. I will sit on a box first.

Review about: Mor Furniture For Less Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $200.

Preferred solution: Let the company propose a solution.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like